Customer Service Managing Supervisor Jobs in Canada

Job Details

• Job Title: Customer Service Managing Supervisor Jobs in Canada
• Job Location: Canada
• Salary: 70000 to 75000 per year
• Job Status: Full Time/ Part Time

Education

• High School/ Bachelor Degree / Diploma

Experience

• 1-2 Years of Experience in Related Field

Roles and Responsibilities:

• Team Leadership: Supervise and mentor a team of customer service representatives, ensuring they meet performance targets and provide high-quality service.
• Customer Relations: Handle escalated customer issues, resolve complaints, and ensure customer satisfaction.
• Training and Development: Develop training programs and conduct regular training sessions for customer service staff.
• Performance Management: Monitor and evaluate the performance of customer service representatives, providing feedback and coaching as needed.
• Process Improvement: Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer experience.
• Reporting: Prepare and present reports on customer service metrics to senior management.

Education and Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field is preferred.
• A minimum of 3-5 years of experience in a customer service or supervisory role.
• Strong leadership, communication, and problem-solving skills; ability to handle difficult customer situations calmly and effectively.

Benefits:

• Work Schedule: 35 hours per week.
• Health Benefits: Comprehensive health, dental, and vision insurance.
• Professional Development: Opportunities for further education and career advancement.
• Work-Life Balance: Flexible working hours and a supportive work environment.
• Retirement Plan: Access to a retirement savings plan.

Salary:

• 70000 to 75000 per year